Protection of personal data

The Supplier undertakes to always keep all personal data of the User safe. The Supplier will use the personal data only for the purpose of order processing (sending information material, offers, invoices) and other necessary communication. Under no circumstances will the User’s data be disclosed to unauthorised persons. It will be used at most for the purposes of lawful business conduct or the processing of the User’s order. The User is also responsible for the protection of his/her personal data by ensuring the security of his/her username and password. The User’s personal data is encrypted during transmission over the Internet. Our websites and other systems are protected by means of technical and organisational measures against loss, destruction, access, modification, and dissemination of the User’s data by unauthorised persons.

When you visit the website, certain technical data or cookies may be uploaded to your computer to enable our website to function, as well as certain indirect traffic data (logs) containing non-personal data, such as browser type, IP address, etc. The latter are stored in accordance with applicable law.

Data that is no longer required shall be destroyed, anonymised, or deleted in an appropriate manner after the retention period has expired. The data shall be stored on servers within the EU. The data may leave the EU only in case of an order abroad (outside the EU) in the context of and for the purpose of shipment consignment.

Right to information

• Information: You have the right to inquire about your personal data and, if necessary, to have it blocked and deleted free of charge. If you have any questions about the deletion, processing, or use of your personal data, please contact: hello@koohna.si or send us a request by post.
• Notifications: By subscribing to notifications and confirming your subscription, your give us permission to use your name and address for promotional purposes until you unsubscribe. Subscribe to notifications during your order and confirm your subscription. You can unsubscribe at any time via hello@koohna.si or via our web interface.
• Agree to receive notifications; check consent in two steps (subscription + confirmation).

We would like to emphasize that PKDV d.o.o. makes every effort to provide reliable and up-to-date information about the products marketed on the website. Nevertheless, the characteristics of the products, their inventory, and prices may change in such a way that the Supplier is not able to update all the information. In such a case, the Customer will be subsequently informed of the changes and will have the option of cancelling the order and receiving a refund of the amount paid or replacing the purchased item with another product. All product photos are authentic, but due to the characteristics of the computer screen or browser settings, variations in colour tone may occur.

Promotional e-mails

The Supplier only sends advertising e-mails to the User if he/she has expressly agreed to this. The promotional e-mails must meet the following criteria:

• They will be clearly and unambiguously marked as advertising messages,
• the sender will be clearly identifiable,
• different campaigns, promotions, competitions, and other marketing techniques will be identified as such and the conditions for participating in them will be clearly set out,
• it will be clearly stated how to unsubscribe from receiving promotional messages,
• the Supplier will comply with the User’s request to unsubscribe from promotional messages.

The promotional material is sent on behalf of PKDV, d.o.o. as a means of direct marketing. Pursuant to Article 73 of the General Data Protection Regulation (GDPR-1), the User may at any time request in writing or in another agreed manner the personal data controller to permanently or temporarily cease using his/her personal data for direct marketing purposes.

Due to the specificity of the business process and technical limitations, the User may still receive an e‑mail with promotional offers and other content from PKDV, d.o.o. (if the e-mail has already been sent or is in the process of being sent) within 15 days from unsubscribing. We apologise in advance for such mishaps and ask for your understanding.

Terms & Conditions

The following terms and conditions are based on the provisions of the Consumer Protection Act (ZVPot), the recommendations of the Slovenian Chamber of Commerce (GZS), and international codes of conduct for electronic commerce.

The terms and conditions apply to online purchases via the koohna website at http://www..koohna.si/ (hereinafter referred to as the Website), which is operated by the company PKDV, d.o.o. as a provider of e-business services (hereinafter referred to as the Supplier).

Prior to making an online purchase via the Website please read:

• Terms and conditions,
• Shopping guidelines,
• Delivery terms,
• Our privacy policy (which covers the protection of personal data and privacy).

By using the Website, the User agrees to all of the provisions of these Terms and Conditions, including all links and their components, and acknowledges that he/she has read and understood the Privacy Policy.

The basic product characteristics, the prices (including taxes or other charges), as well as the information on the method of payment and delivery are valid at the time of the final order confirmation. The same applies to delivery times. Should the delivery time change, our sales team will inform the Customer in good time.

The price of a product, VAT, and the shipping costs are displayed in the shopping cart before you have completed your order. Any import costs, import duties, customs clearance costs or other costs to be borne by the Customer will not be displayed in the shopping cart. In addition, you will receive the details of your online order at the e-mail address you provided when placing your order. If you do not receive a notification, please check if the email address you provided is incorrect. If this is the case, please send us an e-mail to hello@koohna.si

.

Final order confirmation

The order process is complete when you receive an e-mail at the address you provided when placing your order, setting out the details of the order and informing you that the order has been received and confirmed.

If you wish to make any changes after submitting the order or cancel the order altogether you may do so by sending an e-mail to hello@koohna.si.

Company ID

Supplier and address: PKDV, d. o. o. Drnovo 2, 1421 Kamnik, Slovenia

E-mail: hello@koohna.si (to be used for complaints, comments, questions, or anything else you might want to share)

Registry number:  1810154

VATIN: SI 94232083

Steps in the purchasing process

1. Selecting a product

Select a product from www.koohna.si by clicking on the product image and “Add to Cart” button. The system will notify you that the selected item has been added to your shopping cart. If you wish to shop for more items, select “Continue Shopping”, which will take you back to the online store.

If you would like to complete your purchase, click on “Complete Order” on the right-hand side, whereupon you will be redirected to your shopping cart.

2. Removing items from shopping cart

The cart icon is positioned in the upper right corner of the www.koohna.si homepage. By clicking on it you can view the items you have added to your shopping cart while browsing. If you wish to remove a product from your cart, click on the cart icon and the “x” to remove the item. If you wish to add other products to your cart, click “Continue Shopping”, which will redirect you to the online shop.

3. Shopping cart

To complete your order, you need to fill in the mandatory fields, as follows.

I        Account details

You must enter the required information marked with a red asterisk (first name, last name, e-mail, address, town, postal code, and telephone number) which is necessary to confirm and process the order and ship the items ordered. You must enter at least one valid telephone number.

You can also make a purchase as a guest (registration not required). In this case, however, you will need to enter your personal details each time around.

You can provide an alternative delivery address.

II       Delivery

Slovenia: from €12.00 onwards (depending on the weight)

EU member states: from €20.00 onwards (depending on the weight)

Slovenian customers can pick up their order at Studio Koohna in Kamnik or elsewhere by prior arrangement.

III     Payment methods

You can choose among three payment methods: credit card, advance payment, or PayPal.

IV     Order summary

The order summary contains a list of products you have added to your shopping cart while browsing the online shop. You can view the price of each item, the shipping costs, VAT, and the total amount due before proceeding to checkout. Any import costs, import duties, customs clearance costs or other costs to be borne by the Customer will not be shown in the shopping cart.

4. Checkout

You can check the details of the delivery, the payment method chosen, and the contents of the shopping cart. You can confirm your purchase by clicking on “Complete Order”. If your order was successful, you will receive a confirmation that your order has been completed.

5. Final order confirmation

After you have placed an order, you will receive an e-mail confirmation (to the address you have provided) with the details of your order and a notification that the order has been received and confirmed.

6. Cancelling your order before delivery

If you wish to change or cancel your order after it has been placed, you may do so by sending an email to hello@koohna.si within 12 hours of submitting your order.

7. Pricing

All prices quoted on the Website are final prices and include taxes and other applicable charges. The price (VAT included) of each product appears in the order summary together with the shipping/delivery charges. The products are sold at the list prices valid at the time of the order and have no definite validity. The purchase contract between the Supplier and the Customer is concluded when the Supplier confirms the order. From that moment on, all prices and other conditions are fixed for both parties. Payment options include prepayment to the Supplier’s bank account, payment via PayPal or via the STRIPE interface for credit cards. The Supplier shall issue a paper invoice containing a cost breakdown and instructions on how to cancel the order and return the products, if the latter is possible and necessary. The purchase contract (i.e., the order) will be stored on the Supplier’s server and made available to the Customer upon his/her request, which may be sent by email to hello@koohna.si. However, this does not apply to orders placed by telephone. In this case, the Supplier saves the Customer’s data only in the Supplier’s accounting software database. The product descriptions may contain errors. The Supplier reserves the right to change the list prices without prior notice.

8. Multimedia

The website www.koohna.si contains basic product features/descriptions and images which are for illustrative purposes and may differ from the actual product. Although the Supplier attempts to provide as many true photos of actual products as possible, all images should be considered illustrative. The images are not a guarantee of the characteristics of the product. Due to differences in computer screens and browsers, the colour tone and appearance of the actual product may differ from the images shown on the Website.

9. Right of withdrawal from purchase and return of goods

The Customer has the right to return the purchased items free of charge within a period of 15 days. However, he/she shall bear all costs associated with the return. In addition, the Customer must inform the Supplier of the intended return by sending an e-mail to hello@koohna.si no later than 15 days after delivery and return the products within the following 30 days. The Customer who is not satisfied with the purchase may withdraw from the purchase contract without penalty, specifying the reasons, and get a refund. The products to be returned must be unused, undamaged, and in their original packaging, complete with any associated leaflets or guarantees. When returning the products, the Customer must include a copy of the original invoice and send the items to the address indicated at the bottom of this page. Shipping costs are the responsibility of the Customer. A return is not possible if the products have been damaged or used. The online shop www.koohna.si reserves the right to refuse the return of a damaged, used, or incomplete product (undamaged original packaging, copy of invoice, unused item, etc.) at the Customer’s expense. For this reason, the Customer is kindly requested to handle the products rationally and with care, so that the Supplier can refund the purchase price to the Customer or replace the product in the event of cancellation of the order. The Supplier will transfer the purchase price to the Customer’s account by bank transfer. The Customer must therefore provide his/her account number together with the returned product or send it by e-mail to hello@koohna.si.

10. Delivery

Items ordered online will be delivered in the shortest possible time. Orders placed on a weekday will be dispatched within 72 hours (provided the items ordered are in stock). If an item is out of stock, you will be informed immediately. The Supplier delivers to Slovenia and other countries (shipping costs vary accordingly). The courier we use for Slovenian deliveries is Pošta Slovenije, which usually delivers parcels the next day, but at the latest within 10 days of dispatch. The courier will most likely deliver the parcel in the morning and leave a notice for you to collect it from the nearest post office if you are not at home at that time. We reserve the right to change the courier. The cost of delivery starts at €12. All import costs, import duties, customs clearance costs, customs disposition costs, warehousing, bank guarantees, etc., are the responsibility of the Customer.

11. Additional costs and taxes

Our products are shipped from Slovenia (EU), therefore for deliveries outside the EU, entry fees may apply in the destination country. These costs are at the expense of the Customer. It is impossible to know what additional taxes/duties apply in each country of the world. If you need detailed information about entry fees in your country, please contact your local customs, tax, or treasury office.

If you are located outside Slovenia but within the EU and have a company with a VAT number, you can enter your VAT ID when placing your order. If we can find it and verify it in the VIES system, we will issue you a VAT-free invoice. In the case of such a purchase, the goods will be sent via a courier service with tracking. Personal collection is not possible in this case.

12. Complaints and disputes

The Supplier shall respect applicable consumer protection legislation. In addition, the Supplier will use its best endeavours to comply with its obligation to establish an effective complaints-handling system and to designate a person to contact by telephone or e-mail in the event of a problem. All complaints should be sent by e-mail to: hello@koohna.si. The Supplier shall acknowledge receipt of the complaint within five working days, inform the Customer of the expected processing time, and keep him/her informed of the status of the complaint.

Notwithstanding the foregoing, the Supplier shall not be liable for any direct or indirect damages resulting from the order, the delivery of the order, the placing of the order, the payment, etc. It is the Customer’s responsibility to ensure the security of his/her order, payment, collection, and use of the product. The Supplier does not guarantee the authenticity, accuracy, or truthfulness of any comments, reviews, or recommendations made by third parties, and expressly distances itself from third parties, regardless of whether the comments are published on the Supplier’s website or on other websites. The information provided online is for informational purposes and is not legally binding. Questions requiring further clarification or information should therefore be sent to the Supplier’s e-mail address. In case of doubt, Slovenian law and jurisdiction shall apply.

Optional tools

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

Third-party links

Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

User comments, feedback and other submissions

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

Errors, inaccuracies and omissions

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

Prohibited uses

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

Disclaimer of warranties & Limitation of liability

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Club Backdrops, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

Indemnification

You agree to indemnify, defend and hold harmless Club Backdrops and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

Severability

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

Termination

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

Entire agreement

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

Governing law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the Republic of Slovenia.

Changes to terms of service

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

Contact information

If you have questions about the Terms of Service, please contact us here.